Toyota Way

Fourteen Management Principles
(“Toyota Way” by Jeffrey K. Liker)


Business Principles
1. Base your management decisions on a long-term philosophy, even at the expense of short-term financial goals.
2. Create continuous process flow to bring problems to the surface
3. Use “pull” systems to avoid overproduction.
4. Level out the workload (Heijunka).
5. Builds a culture of stopping to fix problems, to get quality right the first time.
6. Standarized tasks ate the foundation for continuous improvement and employee empowerment.
7. Use visual control so no problems are hidden.
8. Use only reliable, thoroughly tested technology that serves your people and processes.

Add value to the organization by developing your people and patners
9. Grow leaders who throughly understand the work, live the philosophy, and teach it to others.
10. Develop exceptional people and teams who follow your company’s philosophy.
11. Respect your extended network of partners and suppliers by challenging them and helping them improve.

Continuously solving root problems drives organizational learning
12. Go and see for yourself to thoroughly understand the situation (genchi Genbutsu).
13. Make decisions slowly by consensus, thoroughly considering all options; implement rapidly.
14. Become a learning organization through relentness reflection (Hansei) and continuous improvement (Kaizen).